Ever wonder what your newly-purchased digital camera went through to arrive safely at your doorstep? At newhomy，even before your order is placed – whether as a wholesaler, distributor, or someone who's just looking to buy the latest gadget – our products are streamlined into a system that checks and double checks quality, from sourcing to delivery.
Upon clicking "Complete Order," your friends at newhomy spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox.
Even though our suppliers are all trusted manufacturers of quality items, we don’t take any chances with your specific order. All products go through an exhaustive Q.C. procedure:
Outline of our Q.C. protocols
Newhomy's packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with online is the item you receive from our courier. Our team members check order slips with the original online purchase confirmation, and then review the product pulled from the shelf to make sure it checks out with the product listed.
Then, and only then, does the team move on to packaging the order, doubling-up (and often more) on the bubble wrap and tape. Next, it's out the door in safe hands with our trusted and verified couriers.
Once your product leaves our doors, we are still here to help. Newhomy's Customer Service team is always working behind the scenes to address your every need and query. We track your shipments and are available at your convenience to answer any questions, whether by live chat or through My Orders tickets. No matter the issue, we're always here to serve you